Frequently Asked Questions
Everything you need to know about our power solutions and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does RAVPower offer a warranty on its products?
Yes, we provide a 12-month limited warranty on all electronic products. Customers can also extend their warranty by an additional 6 months by registering their product on our official website.
What is your return policy for faulty items?
We offer a 30-day money-back guarantee for any reason. If your product is defective, we will provide a prepaid return label and issue a full refund or a replacement.
Are RAVPower portable chargers safe for air travel?
Most of our power banks are under 100Wh (Watt-hours), which complies with FAA regulations for carry-on luggage. However, we recommend checking the specific Wh rating on the back of your device before flying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.