Returns & Exchanges

At RAVPower, we stand behind the quality of our power banks and chargers with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your power needs are met.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial delivery.

• 3.
  Ship the Product

  Affix the provided shipping label or address the package to our returns center, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, a full refund will be processed to your original payment method within 5-7 business days.